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Help & Repair

Restricted Operations

The MSU Tech Store will be reopening to the public on Thursday, August 27, 2020. In recognition of the MSU Health Protocols, the MSU Tech Store will have limited capacity in the store space during shopping hours. You can learn more about MSU commitment to keeping campus safe by clicking here:  https://msu.edu/together-we-will/.

The MSU Tech Store Hours effective Thursday, August 27th, 2020 are:

Monday through Friday:

  • 8am to 10am - Over the phone consultation and hallway pick up orders
  • 10am to 4pm - Sales floor open to the MSU Community

It’s our goal to help every Spartan that comes through our doors. To keep us all safe, the staff would like to share some commitments to the community as well as address some requirements of our customers.

Our commitment to Spartans:

  • In-store pick-up of products
  • Fast, ad-hoc purchases
  • Walk-up Help Desk for immediate consultations
  • Repair service partnerships reengaged to help with fixing your computers
  • Shipping OFF campus through the standard cost (Shipping costs: $30 for computers, $15 for accessories, $15 per monitor)
  • This option must be selected by the customer during checkout

 

What we require from our customers:

  • Wear a mask at all times in the Tech Store 
  • The MSU Tech Store will have a capacity of no more than six customers in the store at a time, observing physical distancing
  • We will be wiping surfaces often throughout our hours of operation. Mind our dust as we work to keep you safe in the MSU Tech Store
  • Try to place your order at https://techstore.msu.edu for pick up (you can also call us at (517) 432-0700 with questions about building an order).  
  • Try to do your consultation online through Zoom and Teams with our consultative team.  Reach us at techstore@msu.edu to make an appointment.

From the Tech Store team, we thank you for your patience in these unprecedented times.

 

Technology Help Options

We provide free consulting on computers, software, and mobile technology. 

Find out about different technology help & support options including Knowledge articles and contacting the MSU IT Service Desk at (517) 432-6200 or ithelp@msu.edu.

Repair Options

The MSU Tech Store has suspended delivery to repair vendors during the stay-at-home order. We still encourage you to reachout to the listed vendors for questions or concerns.

 

We recently made some changes to how we provide computer repair services. While we still offer free consultation and assistance with repairs, we no longer repair the hardware ourselves.

We Have You Covered

The MSU Technology Store has agreements with local area vendors, Digilink and Capitol Macintosh, to provide both in-warranty and out-of-warranty repairs. We will act as your liaison with these companies when you bring us your device and will ensure that you are fully satisfied with your repair experience. Contact us at (517) 432-0700 or techstore@msu.edu at any point during the repair and we will get you an update on its status.

Students who purchased a Dell or Apple laptop from us receive a free loaner laptop while their computer is being repaired. 

How It Works

You bring us your device and we will take it from there getting it to either the manufacture or local vendor for repair.

In-Warranty Repairs

  • Repairs covered under warranty for all manufacturers except Apple are sent to the manufacturer to complete.

  • Apple repairs covered under warranty are sent to Apple or Capitol Macintosh (a local Apple authorized service provider) to complete.

Out-of-Warranty Repairs

  • Departmental out-of-warranty repairs for all manufacturers except Apple are referred to Digilink.

  • Personal out-of-warranty repairs are referred to Digilink or Vertex Computers (MSU approved vendors) to complete.

  • Apple out-of-warranty repairs are referred to Capitol Macintosh (Apple authorized service provider) to complete.

Delivery of personal hardware for repair is available from the MSU Computer Store to Digilink and Capitol Macintosh.

Your Data and Devices are Safe

Both Digilink and Capitol Macintosh have signed agreements with the university covering warranty, risk of loss, security, and protection of the hardware and university data so you can rest easy.